Refund policy

Returns and refunds

Change-of-mind returns

You may request a return within 30 days of delivery by contacting support@knot-tiebuddy.com. For a change-of-mind return, the item must be unused, unopened and in its original packaging in resalable condition.

Please contact us before sending anything back. We will provide return instructions and the return address privately. Returns are sent directly to Knot-Tie Buddy for inspection, not to our fulfillment provider.

You are responsible for return postage for a change-of-mind return. Once an eligible return is received and inspected, we will refund the product price and applicable tax. Original shipping charges are not refundable, except where required by applicable law.

These conditions do not apply to claims for damaged, defective or incorrect items or otherwise limit rights provided by applicable law.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item arrives damaged or you receive the wrong item, contact support@knot-tiebuddy.com as soon as possible, preferably within seven days of delivery. Include your order number, a description of the problem and, where possible, photographs of the item and packaging. If a functional defect becomes apparent later, please contact us promptly after discovering it.

We will assess the issue and may request additional information or arrange an inspection or return. For a verified damaged, defective or incorrect item, our usual approach is to provide a replacement at no additional cost without requiring a return. If a return is needed, we will provide instructions and arrange return shipping at our expense.

Reporting an issue after seven days, or no longer having the original packaging, does not by itself remove any rights you have under applicable law. Where a refund or another remedy is required by law, we will provide it.

90-day warranty

Knot-Tie Buddy provides a 90-day warranty from delivery against defects in materials or workmanship arising during normal use in accordance with the product instructions. No customer account or product registration is required for warranty coverage.

To request warranty assistance, contact support@knot-tiebuddy.com with your order details and a description of the issue. We may request photographs, video or an inspection to assess the claim. For a verified covered defect, our usual approach is to provide a replacement at no additional cost. If a return is necessary, we will provide instructions and arrange return shipping at our expense.

This voluntary warranty is in addition to, and does not limit, your rights under applicable consumer-protection laws, including Quebec's legal warranties. Those rights may continue beyond 90 days. Where the law requires a refund or another remedy, we will provide it.